Welcome to InteriorAbuDhabi.com— Interior Design & Home Solutions. We specialize in interior design, flooring, carpets, curtains, blinds, upholstery, and complete home improvement services in Abu Dhabi, UAE.
Customer satisfaction is our priority. Please review our Return & Refund Policy carefully before placing an order.
1. Return & Refund Eligibility
You may request a return or refund within 5 days of receiving your product or completion of service.
After 10 days from delivery or service completion, refunds or exchanges will not be accepted under any circumstances.
To qualify for a return:
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The product must be unused and uninstalled
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It must be in the same condition as received
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It must be in original packaging
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It must show no signs of damage, misuse, alteration, or incorrect installation not caused by our team
InteriorAbuDhabi.com reserves the right to reject returns that do not meet these conditions.
2. How to Request a Return or Refund
To initiate a return or refund request, please contact us:
📧 Email: info@interiorabudhabi.com
📱 Phone / WhatsApp: +971-55-472-2980
Please provide:
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Order or invoice number
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Product or service details
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Reason for return or refund
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Clear photos (if item is damaged, defective, or incorrect)
Once your request is reviewed and approved, return instructions will be provided.
⚠️ Returns sent without prior approval may not be accepted.
3. Return Shipping Policy
Defective, Damaged, or Incorrect Items
If the product is confirmed to be defective, damaged upon delivery, or incorrectly supplied, we will cover the return shipping cost.
Change of Mind / Wrong Selection (Non-Custom Items Only)
If you wish to return an item due to change of mind, incorrect size, or color selection (non-custom items only), the customer will be responsible for return shipping costs.
We recommend using a trackable shipping service, as we are not responsible for items lost in transit.
4. Custom & Made-to-Order Products
Many of our products and services are customized, including:
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Custom curtains and blinds
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Custom carpets and rugs
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Flooring cut to measurement
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Upholstery services
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Interior design and installation services
All custom-made, tailored, cut-to-size, or installed products are non-refundable and non-returnable, except in the following cases:
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Manufacturing defect
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Incorrect product supplied
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Service outcome significantly different from agreed scope
Customers must carefully review and confirm all measurements, colors, and specifications before order confirmation.
5. Restocking Fee
We do not charge any restocking fee.
Restocking Fee: AED 0.00
6. Refund Process
Once the returned item is received and inspected:
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You will receive confirmation via email regarding approval or rejection.
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If approved, the refund will be issued using the original payment method.
Refund Timeline
Refunds are generally processed within 10–15 business days, depending on your bank or card provider.
Shipping and delivery charges (if applicable) are non-refundable unless the return is due to our error.
7. Damaged Deliveries
If your order arrives damaged:
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Take clear photos of the packaging and product immediately.
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Report the issue within 48 hours of delivery.
Failure to report damage within 48 hours may affect your eligibility for a replacement or refund.
8. Order & Service Cancellation Policy
Orders may be cancelled within 24 hours of confirmation, provided production or installation has not started.
Once manufacturing, customization, material cutting, or installation work has begun, cancellation requests may not be accepted.
9. Contact Information
For all return, refund, or cancellation inquiries:
InteriorAbuDhabi.com
Interior Design & Home Solutions
Abu Dhabi, United Arab Emirates
📧 info@interiorabudhabi.com
📱 +971-55-472-2980