Refund & Return Policy

Interior Abu Dhabi

At Interior Abu Dhabi, customer satisfaction is a priority. This Refund & Return Policy explains the conditions under which refunds, returns, and cancellations are processed for our products and services.

Refund Eligibility Period

Refund requests must be submitted within 15 to 30 days from the date of purchase, depending on the product or service category.

The applicable refund window will be clearly communicated at the time of order confirmation.

Eligible Refunds

Refunds may be approved under the following conditions:

Manufacturing defects

Damaged products on delivery

Incorrect product delivered

Service not delivered as agreed

Order cancellation within the allowed time frame

All refund requests are subject to inspection and verification.

Non-Refundable Items & Services

The following are non-refundable:

Custom-made or made-to-order items

Customized furniture, curtains, blinds, carpets, or flooring

Products altered or installed at customer request

Services already delivered or partially delivered

Digital services or consultation services

Clearance or discounted items (if stated at purchase)

Return Conditions

Returned items must meet the following conditions:

Must be unused and in original condition

Must include original packaging (if applicable)

Must not be damaged due to customer handling

Must be returned with proof of purchase

Interior Abu Dhabi reserves the right to reject returns that do not meet these conditions.

Refund Process

Once your refund request is approved:

Inspection will be completed

Approval confirmation will be sent

Refund will be processed within 30–60 business days

Refund will be issued using the original payment method

Processing time may vary depending on your bank or payment provider.

Order Cancellations

Orders may be cancelled if:

Production has not started

Customization work has not begun

Materials have not been procured

Once production or customization starts, cancellation may not be possible or may be subject to cancellation charges.

Installation & Service Refunds

For installation-based services:

Refunds apply only if service has not started

Partial refunds may apply for partially completed services

Site visit, measurement, and consultation charges are non-refundable once delivered

Exchange Policy

Exchanges are subject to:

Product availability

Condition of returned item

Inspection approval

Price difference adjustments

How to Request a Refund or Return

To request a refund or return, contact us with the following details:

Order number

Product/service name

Reason for return/refund

Supporting images (if applicable)

Requests must be submitted through our official communication channels listed on the website.

Policy Rights

Interior Abu Dhabi reserves the right to:

Approve or reject refund requests

Update this policy without prior notice

Modify refund timelines based on service type

Apply service-specific refund rules

Legal Disclaimer

All refunds and returns are subject to UAE consumer protection laws and applicable regulations.